Privacy Policy

Last Updated: September 17, 2025

1. Introduction

Techwards (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, and protect information when you use our data products and services through other platforms (“Services”).

This Privacy Policy applies to personal information we collect:

Through our website and online services
When you access our data products on marketplace platforms
During communications with our support team
Through business interactions and partnerships

By using our Services, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly to us, including:

Account Information: Name and contact information (email address, phone number), company name and business information, account credentials and authentication data
Communication Data: Information in communications with our support team; feedback, questions, and support requests; business correspondence and meeting notes
Service Usage Data: Data product access requests and usage patterns; API usage and integration details; custom configuration and preferences

2.2 Information Collected Automatically

When you use our Services, we may automatically collect:

Technical Information: IP address and device identifiers; browser type and version; operating system and device information; access times and duration of use
Usage Analytics: Pages visited and features accessed; data product download and query statistics; user interaction patterns and preferences; performance metrics and error logs

2.3 Information from Third Parties

We may receive information about you from:

Marketplace Platforms: Account verification data; transaction and billing information; usage statistics and analytics
Business Partners: Contact information from referral partners; verification data for enterprise accounts; integration and API usage data

3. How We Use Your Information

3.1 Service Provision

Provide access to our data products and services
Process transactions and manage subscriptions
Deliver customer support and technical assistance
Maintain and improve service functionality

3.2 Communication

Respond to inquiries and provide customer support
Send important service updates and notifications
Provide information about new products and features
Conduct business communications and relationship management

3.3 Analytics and Improvement

Analyze usage patterns to improve our services
Develop new data products and features
Monitor system performance and security
Conduct research and data analysis for service enhancement

3.4 Legal and Compliance

Comply with applicable laws and regulations
Protect against fraud and security threats
Enforce our Terms of Service and other agreements
Respond to legal requests and proceedings

3.5 AI, Automated Decision-Making, and Profiling

We may use artificial intelligence (AI) tools for data analysis, customer service automation, and service improvement. Automated decision-making or profiling may occur in products and marketing, but is subject to human oversight as required by law.

You have a right to request meaningful information about automated decisions affecting you, object to automated profiling, or request human review where required by applicable law.

For users in the European Economic Area (EEA), we process personal data based on the following legal grounds:

Contract: Processing necessary to provide services you’ve requested
Legitimate Interest: Analytics, service improvement, and business communications
Legal Obligation: Compliance with applicable laws and regulations
Consent: Marketing communications and optional features (where applicable)

5.1 Service Providers

We work with trusted third-party service providers who assist us in:

Cloud hosting and data storage
Payment processing and billing
Customer support and communication tools
Analytics and performance monitoring
Security and fraud prevention

All service providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Marketplace Platforms

We share necessary information with marketplace platforms to:

Enable platform features and functionality
Process transactions and manage subscriptions
Provide customer support and resolve issues
Comply with platform policies and requirements

5.3 Business Transfers

In a merger, acquisition, or asset sale, your information may be transferred to an acquiring entity with appropriate protections.

5.4 Legal Requirements

We may disclose your information when required by law or in response to:

Protection of user safety and security
Valid legal process or government requests
Protection of our rights and property
Investigation of fraud or security issues

5.5 Aggregate and De-identified Data

We share aggregate or de-identified information for research, analytics, and business purposes.

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and support your account
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Pursue legitimate business interests

Specific Retention Periods:

Account information: Duration of account plus 7 years for business records
Communication data: 3 years from last interaction
Usage analytics: 2 years for service improvement purposes
Legal compliance data: As required by applicable laws

When data is no longer needed, we securely delete or anonymize it.

7. Data Security

We implement comprehensive security measures to protect your personal information:

7.1 Technical Safeguards

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security assessments and penetration testing
Intrusion detection and monitoring systems

7.2 Physical Security

Secure data center facilities with restricted access
Environmental controls and monitoring
Backup and disaster recovery procedures

7.3 Administrative Controls

Employee training on data protection
Background checks for personnel with data access
Incident response and breach notification procedures
Regular policy reviews and updates

8. Your Privacy Rights

Depending on your location, you may:

Request access to and receive a portable copy of your data
Correct inaccurate or incomplete information
Request deletion of your information or restrict processing
Object to processing based on legitimate interests
Opt out of marketing communications and manage preferences
Inquire and exercise specific rights regarding automated processing, including AI-driven decisions and profiling
Limit the use of sensitive personal information (California residents)

To exercise these rights, contact us via Section 13.

9. International Data Transfers

We may transfer personal information internationally and comply with data protection laws through:

Standard Contractual Clauses (EU)
Adequacy decisions (where applicable)
Technical and organizational safeguards

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functionality
Remember your preferences and settings
Analyze usage and improve our services
Provide personalized content and features

Types of Cookies We Use:

Essential Cookies: Required for basic website functionality
Analytics Cookies: Help us understand how you use our services
Preference Cookies: Remember your settings and choices
Security Cookies: Detect and prevent security threats

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

11. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We update this Privacy Policy as required.

Changes are posted with the new “Last Updated” date.
Material changes are announced by email and/or website banner
Consent is obtained where required by law

13. Data Protection Officer and Contact Information

Techwards Privacy Team
Email: info@techwards.com
Address: 6469 Almaden Expy, San Jose, CA 95120, United States
Phone: +1 669-666-6822

Data Protection Officer (DPO):
If required by law, Techwards appoints a DPO. Contact: info@techwards.com
If not required, the Privacy Team fulfills this role.

14. Specific Regional Disclosures

14.1 California Consumer Privacy Act (CCPA)

California residents have additional rights under the CCPA:

Categories of Personal Information Collected:

Identifiers (name, email, IP address)
Commercial information (transaction data)
Internet activity (usage analytics)
Professional information (business details)

Rights Under CCPA:

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information
Right to non-discrimination

We do not sell personal information to third parties.

14.2 European Union (GDPR)

For EU/EEA users, additional rights and protections apply:

Legal Basis for Processing:

Detailed in Section 4 above

Data Subject Rights:

Right of access and portability
Right to rectification and erasure
Right to restrict processing
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with supervisory authorities

14.3 Other Jurisdictions

We comply with applicable data protection laws in all jurisdictions where we operate, including but not limited to:

Brazil (LGPD)
Canada (PIPEDA)
Australia (Privacy Act)
United Kingdom (UK GDPR)

15. Business Contact Information

Techwards
Website: www.techwards.co
Email: info@techwards.com
Address: 6469 Almaden Expy, San Jose, CA 95120, United States
Phone: +1 669-666-6822

Support:
Email: info@techwards.com
Hours: Monday-Friday, 9:00 AM – 5:00 PM Pacific Time (PT)