Manage prescription refills and inquiries safely, efficiently, and 24/7 without overwhelming your staff.
Benefits for Clinics
Streamline prescription handling, reduce delays, and improve access without compromising on quality or compliance.
Handles Requests 24/7
Receives and processes prescription requests any time of day, improving patient access and convenience.
Reduces Admin Burden
Automates repetitive prescription inquiries, freeing up staff time for clinical care.
Speeds Up Responses
Captures symptoms, history, and request details instantly, ensuring quicker fulfillment or escalation.
Enhances Patient Satisfaction
Minimizes waiting, improves transparency, and meets expectations for modern digital care.
Boosts Revenue Retention
Reduces patient drop-off caused by slow response times, missed follow-ups, and lack of timely prescription support.
Ensures Safe Handling
Uses clinical guidelines, logs every action, and escalates to doctors when clarification is needed.
Challenges & Solutions
Improve patient satisfaction and clinic efficiency by automating prescription requests, reducing after-hours delays, and ensuring every interaction is securely documented.
Challenges Clinics Face
- Prescription requests overwhelm staff and slow down care delivery.
- Delayed prescriptions damage patient trust and satisfaction.
- Manual handling increases errors and lacks proper documentation.
- Healthcare staff spend 20–30 % of their time on admin tasks. mckinsey.com
- 20–30% of prescriptions are never filled. cdc.gov
- 10% of hospital admissions are due to poor prescription follow-through. cdc.gov
How Our AI Solves Them
- Accepts and processes prescription requests via voice AI.
- Collects symptoms, medical history, and current medications from patients.
- Routes complex requests to physicians for review and approval.
- Delivers prescription updates or confirmations without staff.
- Logs all interactions for EMR syncing and audit compliance.
- Operates 24/7, eliminating delays outside clinic hours.
AI Agent vs. Manual Prescription Request
Example Scenario: Small Clinic in US (1 doctors, 20 appointments per doctor per day, 5 days/week)
| Metric | Manual | AI Agent | Justification |
|---|---|---|---|
| Time per Request | 6 minutes per call (avg) | <1 minute per call | AI automates intake, saving up to 85% of time |
| Daily Time (20 Patients) | 120 minutes (2 hrs) | 15 minutes | AI slashes daily time by 87.5% |
| Monthly Time (20 Days) | 40 hours | 5 hours | AI reduces manual workload significantly |
| Yearly Time (240 Days) | 480 hours | 60 hours | 420 hours saved annually |
| Missed Calls (per day) | 2–3 per day (480–720/year) | 0–1 per day (0–48/year) | AI ensures 24/7 availability and reduces missed calls |
| Appointments Lost to Missed Calls | 2–3 patients/day | Zero missed appointments | AI captures every inbound prescription call |
| Cancellation Rate | Not typically applicable | Not typically applicable | (Prescription flow does not directly involve cancellations) |
| No-Show Rate | Not typically applicable | Not applicable | (Prescriptions do not have scheduled appointments to miss) |
50%
Less Admin Time
85%
Requests Handled by AI
100%
Prescription Calls Covered
Pricing for Agents
Our AI agents are built for small to mid-sized clinics that want to modernize operations without breaking the bank.
Prescription Request
Attend calls, collect details, forward to the doctors, and deliver responses.
$999.95$250/month
- 1000 inbound call minutes.
- Real-time integration with healthcare system
- Support & dashboard access.
- Continuous AI model improvements.
Frequently Asked Questions
Common questions clinics and doctors have when considering AI agents for healthcare.
Can the AI-Agent accept prescription refill or new prescription requests from patients?
Yes, the AI-Agent can accept and process prescription refill or new prescription requests from patients.
How does the AI-Agent verify patient identity before processing a prescription request?
The AI-Agent verifies patient identity by requesting key details (e.g., date of birth, phone number, or patient ID) before processing.
Will the AI-Agent forward prescription requests directly to the doctor for approval?
Yes, the AI-Agent forwards prescription requests to the doctor for review and approval.
Is it possible for the AI-Agent to send prescription details or reminders to patients via SMS or email?
Yes, the AI-Agent can send prescription details and reminders via SMS, email, or other preferred channels.
How does the AI-Agent handle urgent prescription requests or escalate them to clinic staff?
Urgent requests are flagged and escalated to clinic staff or doctors for immediate attention.
Does the AI-Agent keep a log of all prescription requests and communications for compliance and follow-up?
Yes, the AI-Agent maintains a secure log of all prescription requests and communications for compliance and audit purposes.
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