Last Updated: August 13, 2025

1. Introduction

Techwards (“we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, share, and protect information when you use our data products and services through the Databricks Marketplace and other platforms (“Services”).

This Privacy Policy applies to personal information we collect:

  • Through our website and online services
  • When you access our data products on marketplace platforms
  • During communications with our support team
  • Through business interactions and partnerships

By using our Services, you consent to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide to Us

We collect information you provide directly to us, including:

Account Information:

  • Name and contact information (email address, phone number)
  • Company name and business information
  • Account credentials and authentication data

Communication Data:

  • Information in communications with our support team
  • Feedback, questions, and support requests
  • Business correspondence and meeting notes

Service Usage Data:

  • Data product access requests and usage patterns
  • API usage and integration details
  • Custom configuration and preferences

2.2 Information Collected Automatically

When you use our Services, we may automatically collect:

Technical Information:

  • IP address and device identifiers
  • Browser type and version
  • Operating system and device information
  • Access times and duration of use

Usage Analytics:

  • Pages visited and features accessed
  • Data product download and query statistics
  • User interaction patterns and preferences
  • Performance metrics and error logs

2.3 Information from Third Parties

We may receive information about you from:

Marketplace Platforms:

  • Account verification data from Databricks Marketplace
  • Transaction and billing information
  • Usage statistics and analytics

Business Partners:

  • Contact information from referral partners
  • Verification data for enterprise accounts
  • Integration and API usage data

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

  • Provide access to our data products and services
  • Process transactions and manage subscriptions
  • Deliver customer support and technical assistance
  • Maintain and improve service functionality

3.2 Communication

  • Respond to inquiries and provide customer support
  • Send important service updates and notifications
  • Provide information about new products and features
  • Conduct business communications and relationship management

3.3 Analytics and Improvement

  • Analyze usage patterns to improve our services
  • Develop new data products and features
  • Monitor system performance and security
  • Conduct research and data analysis for service enhancement

3.4 Legal and Compliance

  • Comply with applicable laws and regulations
  • Protect against fraud and security threats
  • Enforce our Terms of Service and other agreements
  • Respond to legal requests and proceedings

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on the following legal grounds:

  • Contract: Processing necessary to provide services you’ve requested
  • Legitimate Interest: Analytics, service improvement, and business communications
  • Legal Obligation: Compliance with applicable laws and regulations
  • Consent: Marketing communications and optional features (where applicable)

5. How We Share Your Information

5.1 Service Providers

We work with trusted third-party service providers who assist us in:

  • Cloud hosting and data storage
  • Payment processing and billing
  • Customer support and communication tools
  • Analytics and performance monitoring
  • Security and fraud prevention

All service providers are contractually obligated to protect your information and use it only for specified purposes.

5.2 Marketplace Platforms

We share necessary information with marketplace platforms (such as Databricks) to:

  • Process transactions and manage subscriptions
  • Provide customer support and resolve issues
  • Comply with platform policies and requirements
  • Enable platform features and functionality

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to appropriate protections.

5.4 Legal Requirements

We may disclose your information when required by law or in response to:

  • Valid legal process or government requests
  • Protection of our rights and property
  • Investigation of fraud or security issues
  • Protection of user safety and security

5.5 Aggregate and De-identified Data

We may share aggregate, statistical, or de-identified information that does not identify you personally for research, analytics, and business purposes.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and support your account
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements
  • Pursue legitimate business interests

Specific Retention Periods:

  • Account information: Duration of account plus 7 years for business records
  • Communication data: 3 years from last interaction
  • Usage analytics: 2 years for service improvement purposes
  • Legal compliance data: As required by applicable laws

When data is no longer needed, we securely delete or anonymize it.

7. Data Security

We implement comprehensive security measures to protect your personal information:

7.1 Technical Safeguards

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and penetration testing
  • Intrusion detection and monitoring systems

7.2 Physical Security

  • Secure data center facilities with restricted access
  • Environmental controls and monitoring
  • Backup and disaster recovery procedures

7.3 Administrative Controls

  • Employee training on data protection
  • Background checks for personnel with data access
  • Incident response and breach notification procedures
  • Regular policy reviews and updates

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

8.1 Access and Portability

  • Request access to your personal information
  • Receive a copy of your data in a portable format
  • Understand how your information is being used

8.2 Correction and Updates

  • Correct inaccurate or incomplete information
  • Update your account details and preferences
  • Request verification of data accuracy

8.3 Deletion and Restriction

  • Request deletion of your personal information
  • Restrict certain types of processing
  • Object to processing based on legitimate interests

8.4 Communication Preferences

  • Opt out of marketing communications
  • Manage email and notification preferences
  • Control how we contact you

To exercise these rights, please contact us using the information provided in Section 12.

9. International Data Transfers

We may transfer your personal information to countries outside your country of residence, including the United States. We ensure such transfers comply with applicable data protection laws through:

  • Standard Contractual Clauses: EU-approved contractual terms
  • Adequacy Decisions: Transfers to countries with adequate protection
  • Additional Safeguards: Technical and organizational security measures

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functionality
  • Remember your preferences and settings
  • Analyze usage and improve our services
  • Provide personalized content and features

Types of Cookies We Use:

  • Essential Cookies: Required for basic website functionality
  • Analytics Cookies: Help us understand how you use our services
  • Preference Cookies: Remember your settings and choices
  • Security Cookies: Detect and prevent security threats

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

11. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices or services
  • Updates to applicable laws and regulations
  • Feedback from users and stakeholders
  • Security and technology improvements

We will notify you of material changes by:

  • Posting an updated version with a new “Last Updated” date
  • Sending email notifications to registered users
  • Providing prominent notice on our website
  • Obtaining consent where required by law

13. Data Protection Officer and Contact Information

For questions about this Privacy Policy or our privacy practices, please contact us:

Techwards Privacy Team
Email: info@techwards.com
Address: 6469 Almaden Expy, San Jose, CA 95120, United States
Phone: +1 669-666-6822

For EU/EEA Users:
Data Protection Officer: info@techwards.com
Email: info@techwards.com

14. Specific Regional Disclosures

14.1 California Consumer Privacy Act (CCPA)

California residents have additional rights under the CCPA:

Categories of Personal Information Collected:

  • Identifiers (name, email, IP address)
  • Commercial information (transaction data)
  • Internet activity (usage analytics)
  • Professional information (business details)

Rights Under CCPA:

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of sale of personal information
  • Right to non-discrimination

We do not sell personal information to third parties.

14.2 European Union (GDPR)

For EU/EEA users, additional rights and protections apply:

Legal Basis for Processing:

  • Detailed in Section 4 above

Data Subject Rights:

  • Right of access and portability
  • Right to rectification and erasure
  • Right to restrict processing
  • Right to object to processing
  • Right to withdraw consent
  • Right to lodge a complaint with supervisory authorities

14.3 Other Jurisdictions

We comply with applicable data protection laws in all jurisdictions where we operate, including but not limited to:

  • Canada (PIPEDA)
  • Australia (Privacy Act)
  • United Kingdom (UK GDPR)
  • Brazil (LGPD)

15. Business Contact Information

Techwards
Website: www.techwards.co
Email: info@techwards.com
Address: 6469 Almaden Expy, San Jose, CA 95120, United States
Phone: +1 669-666-6822

Support:
Email: info@techwards.com
Hours: Monday-Friday, 9:00 AM – 5:00 PM Pacific Time (PT)